Frequently Asked Questions
About Payment Method
Q1: What payment method do you provide?
A1: We prefer Paypal payment, it is easy and saft, you can pay through paypal without sharing your finacial information with us.
Q2: How if i don't have a paypal account? / How if I want to pay with my credit card?
A2: You can pay with your credit card / debit card directly through Paypal payment gateway without a paypal account, Paypal support all credit card / debit card, you can choose "pay with my credit card " at Paypal payment page, it is easy and safe for you.
About Shipping and Time
Q1: How long can i get the bobblehead doll after order online?
A1: We offer 4 sculpturing and shipping methods for you to choose :
*Standard sculpting (ships within 2-3 weeks, proofing)
*Urgent sculpting (ships within 15 days, proofing)
*Super urgent sculpting (ships within 10 days, proofing)
*Wow, I need it now (ships within 5 days, no proofs)
Usually you can exptect to get it 3-4 days after the delivery. for rush order, you will get it 1-2 days after the delivery.
Q2: Do you offer FREE SHIPPING service?
A2: Yes, for order value over 500USD, we provide free DHL/UPS shipping worldwide service. Ship within 2-3 weeks as defaut shipping method.click here
Q3: Do you ship to XXX country?
A3: Yes, we ship international, only if the destination city have DHL, UPS or EMS Express service.
Q4: What can i do if i get damaged bobbleheads?
A4: For any reason if you get a damged bobbleheads, please take a photo and send it to us within 24 hours, we will 100% Free Redo a new one for you.
About The Material & Craft
Q5:Do you use paint to color the doll?
A5:No, We never use paint. paint will fade or peel off after several years. we mix polymer clay in different colors to get the right color you want, which ensuring the color of your figurine will last hundreds of years.
Q6: How much look like the photos?
A6: Speak frankly, we have top-ranking craft in this field, but 100% the same are not possible for such handmade work, we think 70-90% likeness are reasonable expection.
Q7:How about the height and weight?
A7: 16-20CM high when standing up, and 0.2-0.5KG(1-2 Person without additional background).
About the order process
Q8: Where to upload photos?
A8: You can choose to upload images online or send it later to us via emal. We have the best one-on-one email support service, you can tell us all your detail requests and send as many photos as you want to us after your order, no any limit!
Q9: Will you provide proofs during the order process?
A9: Yes, we provide free proofs during the order process, changes will be made base on your opinion. We will provide several rounds proofs at different stages.
Q10: Can i confirm final version before send out?
A10: Yes, we will send the final version to our customer before send out, we will not send out before get your confirmation.
More info about how to order, please click here
